Refund policy
Return & Refund Policy – Wake Up Skincare
At Wake Up Skincare, your satisfaction matters to us. Each product is crafted with care, tested for quality, and packed securely. However, if something doesn’t feel right, we’re here to help. Please read our return and refund guidelines below.
Eligibility for Returns
Due to the nature of skincare and hygiene products, we accept returns only under the following conditions:
-You received a damaged or leaking product.
-You received the wrong item.
-The product delivered is expired or defective.
Please note: We do not accept returns for opened, used, or partially used products due to safety and hygiene reasons.
Return Request Timeline
You must raise a return request within 48 hours of delivery by contacting us at customercare@wakeupskincare.com with:
-Order ID
-Clear photos/videos of the product & packaging
-Description of the issue
Requests raised after 48 hours may not be eligible.
Refund Process
Once your return request is reviewed and approved:
For Prepaid Orders:
-Refund will be initiated to your original payment method within 5–7 business days.
For COD Orders:
-Refund will be provided as store credit or via bank transfer (details required).
Refund will be processed only after quality check of the returned product (if pickup is required).
Return Pickup
-If eligible, we will arrange a free reverse pickup from your address.
-Pickup attempts will be made up to 2 times.
-The product must be unused, sealed, and in its original packaging.
Non-Returnable / Non-Refundable Items
-Opened or used products
-Products damaged due to customer misuse
-Items purchased during sale, combo deals, or special offers unless defective
-Free gifts or sample products
Order Cancellations
-Orders can be cancelled within 2 hours of placing them or before they are shipped.
-Once shipped, orders cannot be cancelled.
Missing Items in Shipment
If your package arrives with missing products, please inform us within 48 hours with unboxing video/photos. We will verify and resolve it promptly.
Need Help?
For any queries related to returns or refunds, contact us at customercare@wakeupskincare.com or 855-807-8000.
We’re here to ensure your skincare experience stays stress-free and happy.
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